Support - Fit Terminal

Last updated: February 2026

Frequently Asked Questions

What is Cloud Sync?

Cloud Sync allows you to securely back up your fitness data to our cloud servers (powered by Supabase). Your workouts, habits, body weight logs, and measurements can be accessed across devices when you sign in with your Google or Apple account.

Cloud Sync is optional — you can use the app entirely offline with local-only storage.

What data is stored in the cloud?

When you enable Cloud Sync, the following data is backed up to our secure cloud database:

Workout records (exercises, sets, reps, weight, date)
Workout sessions and timers
Habit tracking data
Body weight logs
Body measurements
Custom exercises you create
Dashboard widget configurations
Your email address (from OAuth provider)

Is my data encrypted?

Yes. All data transmitted between the app and our servers is encrypted in transit using TLS/SSL (HTTPS). Data at rest in our database is also encrypted.

We use Row-Level Security (RLS) policies in our database — only you can access your own data. Even our support team cannot view your private fitness information.

How do I enable/disable Cloud Sync?

Cloud Sync is enabled automatically when you sign in with Google or Apple. If you want to disable it:

Open Fit Terminal
Go to Settings → Account
Toggle Cloud Sync Off (if available)

Note: Disabling Cloud Sync does not delete your cloud data. You can re-enable it anytime to resume syncing.

Can I use the app offline?

Yes. The app works fully offline. When you're not connected to the internet, all your workouts and data are saved locally on your device. When you reconnect, the app will automatically sync your changes to the cloud (if Cloud Sync is enabled).

What happens to my data if I don't sign in?

If you don't sign in with Google or Apple, all your data stays exclusively on your device. Nothing is backed up to the cloud. You can still use the full app features locally.

Can I access my data on multiple devices?

Yes. Sign in with the same Google or Apple account on another device, and your cloud-synced data will automatically appear. Local data does not sync — only cloud data does.

How do I delete my account and data?

You can delete your account and all associated cloud data from within the app:

Go to Settings → Account
Tap Delete Account
Confirm by typing DELETE

For more details, see our Account Deletion & Data Policy.

Can I export my data?

Currently, we don't have a built-in export feature. However, you can access all your local data by using an app backup utility. For cloud data exports, please contact us at [email protected].

What if I uninstall the app?

Local data is deleted when you uninstall. Cloud data is preserved and will be restored when you reinstall and sign in again with the same account.

Data Security & Privacy

Authentication

We use OAuth 2.0 authentication via Google Sign-In and Apple Sign-In. We never store your password — authentication is handled securely by Google and Apple.

Data Storage

Cloud data is stored in a PostgreSQL database hosted on Supabase's secure infrastructure. Each user's data is protected by:

Row-Level Security (RLS) — Database policies enforce that users can only access their own data
Encryption at rest — Data is encrypted in the database
Encryption in transit — All network communication uses TLS/SSL
Access controls — Only authenticated users and secure backend functions can access data

Third-Party Integrations

We use the following third-party services:

Supabase — Cloud database, authentication, and backend functions
Google/Apple — OAuth sign-in providers
Sentry — Crash reporting and error tracking (anonymized)

Troubleshooting

Cloud Sync is not working

Try the following:

Check your internet connection
Ensure you're signed in: Settings → Account and verify your email is displayed
Try signing out and signing back in
Restart the app
Check if your OAuth provider (Google/Apple) is having issues

I'm seeing sync errors

If you see error messages during sync:

Check your internet connection
Ensure your OAuth account hasn't been deleted externally
Try again in a few moments
Restart the app

If issues persist, contact us at [email protected].

My local and cloud data are different

This can happen if:

You've been working offline — the app will sync changes when you reconnect
You use multiple devices — cloud data is synced across devices, but local data is device-specific

Cloud data always has priority for multidevice scenarios. Local data is never automatically deleted unless you clear app data.

I forgot my password

Fit Terminal doesn't use passwords. Sign in with Google or Apple instead. If you forgot your OAuth account password, use your provider's account recovery process.

Contact & Support

For issues, questions, or feature requests, email us at:

[email protected]

Please include:

A description of the issue
Your app version (found in Settings)
Your device and OS (e.g., iPhone 14 / iOS 17)
Steps to reproduce (if applicable)

Related Policies

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